When will my products arrive?
Best in Beds is able to deliver most orders between 3 and 21 working days of your payment. Delivery to regional areas may take longer and postal items are dispatched within 7 days of your payment. On receipt of your order, we will contact you to schedule a delivery appointment.
How do I find out the status of my order? What if I have a further enquiry?
To find out the status of your order or if you have any other enquiries contact Best in Beds on 1300 399 676.
How do I work out my delivery costs?
Delivery costs will vary depending on product and location. To work out your delivery costs add the item to the shopping cart and type in your postcode. This will work out the delivery charges and also give you different delivery options if available.
(Please note, our delivery quotes are for ground delivery only. If you require additional delivery assistance (i.e flights of stairs etc) please specify in the order instructions/comment box at checkout (a minimal surcharge may apply).
Which days of the week do you deliver?
We deliver Monday to Friday. By special request we can deliver on a Saturday or Sunday (a surcharge applies).
Can I pick up my order?
Yes, you can arrange the collection of your order from our showroom/warehouse located at 20 Blaxland Road, Campbelltown, N.S.W.
We will contact you to inform you when your order is ready to be picked up.
What will happen on the day of delivery?
You can call our office on 1300 399 676 to acquire an approximate delivery time.
Every effort is made to ensure that the product is delivered on time.
We require a signature upon delivery of most of our items. If you are out when the delivery arrives we will leave a card with a phone number for you to ring to re-arrange your delivery. A re-delivery charge will be applied.
Will you assemble my bed?
Yes. For an additional fee our professional delivery team can unwrap and assemble your order within the Sydney Metro Area. For all other states please phone 1300 399 676 to find out if this service is available in your area.
What happens if my goods are damaged on delivery?
In the unlikely event that an item is found to be damaged or defective on receipt, please contact us on 1300 399 676 within 24 hours. We will replace any item that is found to be defective at the time of delivery.
Will you remove my old mattress / bed?
Yes, for an additional fee our delivery team will remove your old mattress. If you live outside Sydney please phone 1300 399 676 to find out if this service is available in your area.